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Terms & Conditions

Privacy Statement

Privacy Policy

(last updated 12 November 2021)


'WBS' when used in this privacy policy and the Terms of Use means this website For you to get the most out of this website, we need to collect some information from you. We think it is important for you to know when we will collect information from you, what we will collect and why we collect it, how we will store it, and how we will use that information.  Most importantly, we want you to know that we will protect your information, and we will only collect, use and store it in accordance with the Privacy Act 1993.

This Privacy Policy applies to Concept and it forms part of WBS' Terms of Use.  Your use of this website means that you accept and agree to this Privacy Policy and any revisions or updates.

We may change or update this Privacy Policy from time to time. If we do, we will post the updated Policy on this website and change the date at the top of the Policy. If we are significantly changing the Policy, we will display a notice on our home page.


How we collect information and what we collect

We do not collect personal information about you on this website unless you choose to give it to us.

The table below sets out the kind of information we may collect and when we will collect it:

Information Collected From You When We Collect It Where We Collect It
First Name When you submit a form Website
Last Name If you choose to include it when you submit a form Website
Phone Number If you choose to include it when you submit a form Website
Email Address When you submit a form Website


Analytics Tools

When you use the WBS website we analyse non-identifiable web traffic data and in particular, we may collect your IP address so that we can understand the number of unique and/or repeat visits to this website, the type of device and browser you are using to access this website, and how you use the site.  We use Google Analytics' DoubleClick Cookie and demographic and interests reporting features to do this. You can opt out of these Google Analytics features through Google Ad settings or by downloading the Google Analytics Opt-out Browser Add-on.

We may also collect and use anonymised information about your device, systems and application software to provide app upgrades, product support, statistical analysis, research and other services related to the app, including any of its features or tools.

We use HubSpot, a communications and marketing tool to analyse this information and provide you with relevant communications and content. Information held in HubSpot is held in accordance with HubSpot Inc’s product privacy policy. HubSpot Inc outsources hosting of its product infrastructure to leading cloud infrastructure providers, and information held by HubSpot Inc on WBS' behalf will be held in Amazon Web Services cloud servers located in in Australia and the United States.  


How we store your information

We take your privacy seriously, and will store the information we collect about you securely. 

We use Okta, a cloud-based identity management service based in San Francisco. Okta provides a secure single sign-on service.


Why we collect your information and how we may use and disclose it

We will collect information from you for the following purposes:

  • to respond to any questions or correspondence from you;
  • to help us evaluate the effectiveness of the this website.
  • to help us evaluate and improve WBS. This may include conducting market research (but you will not be able to be personally identified by any information we use for research).


We may disclose the information we collect about you to the following people for the following purposes:

  • we will need to give our respective employees, contractors, agents and advisers (including our web and mobile app developer and our web and mobile app hosting providers) limited access to the information you provide us in order to run this website. This access includes managing and storing your information and undertaking statistical analysis. All of these people have agreed to deal with your information in accordance with the Privacy Act and this Privacy Policy; and
  • we may disclose anonymised information used for market research or statistical analysis to internal or external analysts and then publicly in the form of aggregated, anonymised results.

Otherwise, we generally do not share your information with others unless this is necessary for one of the purposes for which you gave us the information. Occasionally, we may be required by law to disclose your information – for instance, to investigate a criminal offence, or there may be safety reasons for disclosing it.

Sometimes we may ask you if we can collect more information or use your information in another way.


When we send you messages

If you are an existing customer, we may sometimes need to send you messages directly related to your products, for example, a reminder if you have an upcoming appointment with an installer. By using this website, you agree to us sending you messages of this type.

We may also ask you if you want to receive other messages from us, such as newsletters. We will only send you messages that are not directly related to your products and services purchased, if you agree to this. If you have agreed to us sending you this type of message, you can unsubscribe at any time by clicking the 'unsubscribe' link in any message or by contacting us;